We will be returning guests. We both had blood and poo test taken. On the whole, we really enjoyed the food and had no problem what so ever. Such a shame but just seems really under-staffed and under-trained. What food & drink options are available at Hotel Riu Palace Santa Maria? The rooms are cleaned daily and you can request the mini bar to be topped up via the Rui App. It is great to read your lovely comments regarding the attentive service you received from our staff, and we are glad you enjoyed our SwimUp rooms. Fortunately, you used our medical service, which was able to help you and that you then received care and medicine at the clinic. Tripadvisor'n interaktif haritasn kullanarak konuma ve yakndaki restoran ve gezilecek yer seeneklerine gz atn. Great staff, great cleaning, great animation team, great food and great people overall. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. We requested a room block via email before we arrived and this was honoured. No cheap alcohol brands like in other all in hotels. Food- very so so. Self serve tongs and the plates they sit on constantly being changed out and staff cooking the food all wearing masks and disposable surgical type gloves. We were still being ill after we returned home. Own or manage this property? Cabocan Lote E 2, Santa Maria, Ilha do Sal 4111, Cape Verde. Review tags are currently only available for English language reviews. As others have stated the resort is very big and wouldnt be suitable for people who have mobility issues as no lift. Hotel is very nice, with very friendly staff.Large collection of pools, with seemingly inexhaustible supply of sun beds, never had a problem getting sun beds with shade etc. Day and evening entertainment. Hotel Riu Palace Santa Maria, Santa Maria: Se 1.316 anmeldelser fra rejsende, 2.198 billeder og gode tilbud vedr. Best regards, Hotel Riu Palace Santa Mara Online Reputation Manager. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. We never found that to be the case at all. We hope you can understand that this area is out of our reach, however please rest assured that RIU Hotels & Resorts greatly cares about the safety and wellbeing of our guests. Perfect stay, beautiful setting on vast sandy beach, friendly service, We spent an inforgettable and relaxing 1 week holiday in this all inclusive 5 star hotel which is of amazing quality in what concerns the food, the rooms, the pools,the environnment and staff and the vast sandy beach. The only thing I would recommend for the hotel is to discourage guests from re filling used water bottles at the bars as this could pass on viruses between the guests . If you are looking for an excellent Island tour, safe and for a price more than reasonable do not hesitate to ask for Helder on the beach or contact him directly via Facebook: Hlder Luis.You will not be disappointed. We visited spa with my husband (Massage for two): very professional, recommended. Weather, hotel , transport to hotel etc all absolutely spot on not done any trips but if thats your thing then reach out on fb to the very many guides or easily find one when here on the beach or through your rep. We shall discuss this with our entire team in order to take the appropriate measures if necessary. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. Hotel Riu Palace Santa Maria 1,309 Reviews View Hotel Santa Maria, Ilha do Sal Melia Tortuga Beach Resort & Spa 4,067 Reviews View Hotel Santa Maria, Ilha do Sal Hotel Riu Funana 2,722 Reviews View Hotel Santa Maria, Ilha do Sal Hotel Morabeza 1,048 Reviews View Hotel Santa Maria, Ilha do Sal VOI Vila do Farol Resort 2,522 Reviews View Hotel If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I hope the hotel does something about this food poisoning issue, as it will stop people coming and I will definitely not recommend people to come here. Before we arrived we did see on trip advisor people was becoming Ill, we did try and change our holiday, however TUI, informed us that there was no problem that they were aware of!!! Tripadvisor performs checks on reviews. More. We are in the steak restaurant and I got food poisoning- very poorly for 24 hours and then bad pains and upset stomach for three days. Went on buggy tour brilliant way to see the island. This is the version of our website addressed to speakers of English in the United States. Tripadvisor performs checks on reviews. Our room was perfect, we stayed in 5239 and the view was stunning (we did email the hotel a few weeks before requesting a sea view and luckily we got it) the room was a good size, comfy beds and great shower. They only have one pillow each and one oddly square spare pillow in the cupboard. Now Im off to review the hotel TUI has put us in after cancelling our flight MELIA DUNAS (another 5* all inc)Spoiler alert their review will be much much worse. To do list Where is logic in that? Having never been to Cape Verde we were pleasantly surprised at how beautiful the island was, and thought this hotel was extremely well priced compared to other 5* stays weve had. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. View Hotel 2,520 reviews 0.3 miles from Hotel Riu Palace Santa Maria Pool Beach All Inclusive Smartline Crioula Hotel View Hotel 2,281 reviews 0.5 miles from Hotel Riu Palace Santa Maria Free parking Pool All Inclusive 2022 Hotel Riu Funana View Hotel 2,718 reviews 0.5 miles from Hotel Riu Palace Santa Maria Visit hotel website All Inclusive 2022 For specific enquiries, we recommend calling ahead to confirm. We arrived at the hotel late Monday afternoon, Tuesday and Wednesday relaxed by the pool but Wednesday night my husband started to be ill and Thursday morning I started to be ill. Got so bad we went to reception for help and was sent to the nurse at the hotel who sent us to the clinic by taxi. Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Hotel Riu Palace Santa Maria View Hotel 1,290 reviews 0.9 km from Hotel Riu Cabo Verde Free Wifi Free parking Visit hotel website All Inclusive 2022 Oasis Belorizonte View Hotel 2,820 reviews 1.2 km from Hotel Riu Cabo Verde Pool Beach All Inclusive 2022 Hotel Oasis Salinas Sea View Hotel 3,556 reviews 1.4 km from Hotel Riu Cabo Verde Free parking Are there opportunities to exercise at Hotel Riu Palace Santa Maria? SwimUp rooms very nice and big enough. Personally I believe its the latter!! Overall a good vacation with some minor problems. We visited Santa Maria for our honeymoon from 22/11/2022 to 06/12/2022 for a fortnight. Dear 395anjak, Thank you for the time you have taken to write us about your experience in our hotel. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. The beach was perfect and quite clean, the only thing is that many tourist scammers run to you to give you their business cards on the beach and it is quite annoying. This is the version of our website addressed to speakers of English in United Kingdom. If the system detects something that potentially contradicts our. The food at the main buffet restaurant was good, but we would have appreciated more Vegan food (especially non dairy milk choices at breakfast). Water park is brill for kids. Hotel is really nice. While your neighbor is talking a bit loud, you can hear every word, walls not enough isolated which is a headache at 5am in the morning.. No smoking allowed while having a coffe or an eveneing beer..very healthy but .. Own or manage this property? Dear 395anjak, Thank you for the time you have taken to write us about your experience in our hotel. 5 outdoor pools, 1 indoor pool, 1children's pool and the Splash Water World water park. Food is fantastic, I can only compare with a few Carribean resorts: there is so much to choose from that you may not even try the entire variaty during your stay. How lazy are these people?! This is the largest RIU hotel that we have stayed in. Food quality and variety wonderful and the entire staff so pleasant. What are some of the property amenities at Hotel Riu Palace Santa Maria? Yes, laundry service and a clothes dryer are offered to guests. We apologize for any inconvenience, and we hope you can understand that all the changes that may occur are only to ensure our guests and employees wellbeing and peace of mind, which especially now is our number one priority. This is not true, we did come across people at the hotel telling us they have been unwell, the cause was unknown. To do list Very nice, brand new hotel. more. Got potential, shame about the food poisoning, Highly recommended . View Hotel 3,560 reviews 1.6 km from Hotel Riu Palace Santa Maria Free parking Beach Top Rated Breakfast included 2022 Hotel Morabeza View Hotel 1,047 reviews 1.9 km from Hotel Riu Palace Santa Maria Free parking Pool Visit hotel website Breakfast included Ouril Hotel Pontao View Hotel 327 reviews 2.0 km from Hotel Riu Palace Santa Maria Buggy drivers delivering to the huge site are whizzing around and, Dear Sharond63, Thank you very much for staying at our hotel and for providing your honest feedback. Personally I believe its the latter!! Further unable to provide an accessible room for a wheelchair user insisting that they were fully booked and only able to provide a first floor room in a block without lift access. The service is excellent and the waiters are very friendly. I was put on a drip for over an hour. At RIU we apply strict cleaning and disinfection protocols, but the other 50% of measures come from the guests. Restaurant-only one in use. This is the version of our website addressed to speakers of English in the United States. This is not recommended, not only for safety reasons, because you can infect other guests, but because if you inform us, our cooks can prepare extra dishes for you so that you can follow the recommended diet. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. We have always fancied travelling to Cape Verde and booked this holiday at the Rui palace Santa Maria last minute. BORK.Also many many hotel guests walking in and out of public toilets barefoot.. then theyll be wandering into their own rooms later and so on wondering why theyve gotten ill. Blaming the hotel food service. On our website, and anywhere you can book our hotel we do indicate that in order to meet each countrys hygiene requirements, there may be some changes to each hotels services or facilities and amenities that differ from what is described. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Some of the more popular amenities offered include a swimup bar, free wifi, and a pool. Respectfully, Hotel Riu Palace Santa Maria Online Reputation Manager, Hotels near Atlantic Star Nautical Center, Hotels near (SID) Amilcar Cabral Intl Airport. Hotel Riu Palace Santa Maria, Santa Maria: 1'308 Bewertungen, 2'186 authentische Reisefotos und gnstige Angebote fr Hotel Riu Palace Santa Maria. Hotel is kept clean - apart from the glass in praia that has bird mess all down them and it would be great if they had a beach bar and more toilets. Prices are calculated as of 09/01/2023 based on a check-in date of 22/01/2023. This is the version of our website addressed to speakers of English in India. However the neighbouring palace on Boa Vista is a lot smaller and essentially the same. Hotel Riu Palace Santa Maria, Santa Maria: Se 1 308 recensioner, 2 186 bilder och bra erbjudanden p Hotel Riu Palace Santa Maria, rankat #3 av 28 hotell i Santa Maria och med betyget 4,5 av 5 p Tripadvisor. We had the opportunity to book the island tour with him and our day was absolutely amazing, the guide was fabulous and he is also proposing you to take pictures of you with your phone and also gives you ideas of how to pose in order to get fabulous photos and also very funny photos we get a guide and a very good photographer in one person! Please see our partners for more details. Overall a good vacation with some minor problems. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. While your neighbor is talking a bit loud, you can hear every word, walls not enough isolated which is a headache at 5am in the morning.. No smoking allowed while having a coffe or an eveneing beer..very healthy but .. Hotel Riu Palace Santa Maria, Santa Maria: Se 1 316 reiseanmeldelser, 2 198 bilder og gode tilbud for Hotel Riu Palace Santa Maria, vurdert som nr. It was 17% rooms in used. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Nothing crazy and theres only 4 or 5 slides but its enough to have a laugh on. Due to covid, many of the restaurants and pools were closed. We are sorry to hear about the unfortunate accident you witnessed on the beach. Hotel Riu Palace Santa Maria: Lovely relaxing stay - Read 1,290 reviews, view 2,171 traveller photos, and find great deals for Hotel Riu Palace Santa Maria at Tripadvisor. Wait staff constantly using anti bac using cutlery to lay napkins etc. I understand TUI is your parent company and I shall not be using them again as their service was totally opposite to that of RIU. 5 outdoor pools, 1 indoor pool, 1children's pool and the Splash Water World water park. The service is excellent and the waiters are very friendly. Tripadvisor performs checks on reviews. Ilha do Sal All Inclusive Honeymoon Resorts, Hotels near Atlantic Star Nautical Center. The design of the hotel is breathtaking. See 1,309 traveller reviews, 2,186 candid photos, and great deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 hotels in Santa Maria and rated 4.5 of 5 at Tripadvisor. Love the idea when booking restaurants,its all done by phone and viewing the menus and drinks list,you just scan the QR codes on the tables. Of five stars they score six. Despite the fact that only the main restaurant was open we were not disappointed by the choice and quality of the food, that aslo goes for the Cappuccino Coffee Bar and the Daiquiri Cocktail Bar. Over cooked! Japanese, food was great but let down by it being slightly cold. The hotel is spotlessly clean, the staff work so hard and was all very pleasant. We are here at the moment and the evening bar service desperately needs to improve. View Hotel 3,244 reviews 0.5 miles from Hotel Riu Palace Santa Maria Pool Beach Visit hotel website Breakfast included Hotel Dunas De Sal View Hotel 175 reviews 0.6 miles from Hotel Riu Palace Santa Maria Free parking Pool Breakfast included Hilton Cabo Verde Sal Resort View Hotel 862 reviews 0.6 miles from Hotel Riu Palace Santa Maria Free Wifi We are sorry to hear about the unfortunate accident you witnessed on the beach. Im not sure its a proper 5* but its definitely up there and got to be one of the best if not the best in my limited experience. They beat her legs. Relax in our Wellness Center and on our sunterrace, or get in shape in the gym. 5 outdoor pools, 1 indoor pool, 1children's pool and the Splash Water World water park. Visit shark island, its a short trip and some people do get taxis, we booked it through TUI. Please see our partners for more details. Reception did phone the room several days later but we were still being ill. We were given a list of foods to eat and avoid from the clinic. We are very happy to know that we were able to make your stay so pleasant, safe and memorable. For gastronomy lovers, live cooking stations at our main buffet as well as Italian, Fusion, Japanese and Steakhouse specialty restaurants; 6 bars. Santa Maria Hotels Santa Maria Bed and Breakfast Santa Maria Vacation Rentals Santa Maria Vacation Packages Flights to Santa Maria Santa Maria Restaurants Things to Do in Santa Maria Santa Maria Travel Forum Santa Maria Photos Santa Maria Map Santa Maria Travel Guide All Santa Maria Hotels; Santa Maria Hotel Deals; Last Minute Hotels in Santa Maria There are more places to choose from in the, Cabocan Lote E 2, Santa Maria, Ilha do Sal 4111 Cape Verde, Lock in the lowest price from these sites. Before we arrived we did see on trip advisor people was becoming Ill, we did try and change our holiday, however TUI, informed us that there was no problem that they were aware of!! There was a distinct shortage of waiters, none at all in the sun bathing areas. Hotel Riu Palace Santa Maria, Santa Maria: Bekijk 1.316 beoordelingen, 2.198 foto's en aanbiedingen voor Hotel Riu Palace Santa Maria, gewaardeerd als nr.3 van 28 hotels in Santa Maria en geclassificeerd als 4,5 van 5 bij Tripadvisor. I have already been to many all inclusive hotels but this is by far the best one. The whole hotel was well maintained. The beach is massive and the sea is a little far away but no more than a cpl min walk. Hotel Riu Palace Santa Maria, Cap Vert ds 229 sur Tripadvisor: Consultez les 1 317 avis de voyageurs, 2 198 photos, et les meilleures offres pour Hotel Riu Palace Santa Maria, class n3 sur 28 htels Cap Vert et not 4,5 sur 5 sur Tripadvisor. Vluchten Restaurants Dingen om te doen . Wifi is a very good improvement, lovely people working and serving, I had the pleasure to be welcomed by former RIU employees which made, Dear Gilles, Your review and rating of our hotel means a lot to us, and we thank you for taking the time to share your experience at the all new Hotel Riu Palace Santa Maria. Hotel is still half-empty so staff would give you nice room with a seaview (really appreciate that). Hotel Riu Palace Santa Maria, Santa Maria: Veja 1.308 avaliaes, 2.186 fotos e timas promoes para Hotel Riu Palace Santa Maria, classificado como n 3 de 28 hotis em Santa Maria e com pontuao 4,5 de 5 no Tripadvisor. It was never even a thought. We are also saddened to read you were not satisfied with the entertainment program. We had a great holiday at this hotel . Lots of reviews moaning about toilets being few and far between. more. The food is repetitive, this is normal with large all inclusive hotels, however there is something for everyone. Receptionist advise to buy beverages outside and store in the fridge :-/ The beach is of course nice, but compared ro the previous RIU Palace, not comparable as way to windy and very unconveniant. Note: there will be nothing but water in your room, no, Brilliant hotel; somethings closed due to covid, I think that they should still offer drinks optic and mini bar as this could be left outside room, but still brilliant hotel, nice staff will be returning end of year hope that we can have drinks optic and mini bar then, Very nice Hotel and brand new, but not a Palace standard, New Hotel, very big with 3level blocks. Just amazing, our room, the food, the cleanliness, the staff and the drinks. Which room amenities are available at Hotel Riu Palace Santa Maria? You also can experience the island, whilst traveling to the harbour.For the party people. Claim your listing for free to respond to reviews, update your profile and much more. more. Please see our partners for more details. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. They didn't help we still had really bad diarrhea. Derudover har Hotel Riu Palace Baja California pool og restaurant, hvilket giver dig et pusterum i din travle dag. Rooms are very good. In terms of security it should be clear to everyone at least since the last worldwide pandemic, that every single guest should take care to protect themselves and others. Of course there is sometimes a queue at the Pool bar, but thats only because the drinks are really good. This is not true, we did come across people at the hotel telling us they have been unwell, the cause was unknown. The food is repetitive, this is normal with large all inclusive hotels, however there is something for everyone. Hotel is really nice. more. Hotel Riu Palace Santa Maria, Santa Maria: See 1,308 traveller reviews, 2,186 user photos and best deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 Santa Maria hotels, rated 4.5 of 5 at Tripadvisor. We hope you allow us the chance to share a more positive experience with you soon. !This is not true, we did come across people at the hotel telling us they have been unwell, the cause was unknown. View Hotel 2,822 reviews 1.0 miles from Hotel Riu Palace Santa Maria Pool Beach All Inclusive 2022 Hotel Oasis Salinas Sea View Hotel 3,561 reviews 1.0 miles from Hotel Riu Palace Santa Maria Free parking Beach Top Rated Breakfast included 2022 Hotel Morabeza View Hotel 1,048 reviews 1.2 miles from Hotel Riu Palace Santa Maria Free parking Pool Get taxis, we really enjoyed the food is repetitive, this is subjective... Gezilecek yer seeneklerine gz atn as others hotel riu palace santa maria tripadvisor stated the resort is very big and be! 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