I have tried messaging on facebook and emailing - no response. To keep your account secure, only use this function on personal devices.Cookie Policy, By logging in, you accept the terms, conditions of use and privacy policy of the social network. Your order will be processed on schedule in our warehouse. CORPUS CHRISTI I did panic as I had read reviews on here. After the order was dispatched, I got a further email from the courier saying it was delayed again. I called the store and they told me there was no manager at the store and the district manager is never at that location so they would take a message and call me back after three times of this, I finally got the district managers number. Better to spend 3 at Primark, not 34 at Calzedonia. I first reached out to the Calzedonia Customer Service team just before Christmas after the delivery status of my order (order no. You still haven't found an answer to your question? They sent an incomplete address to Evri even though I notified them clearly of the missing number.They never delivered my parcel, delivering to a wrong/ random building and took ages to accept it was not delivered.I already signed all the terms of not receipt and am still waiting for a refund, the customer service keeps delaying my refund and making everything more stressful without reason.I am so disappointed as I love the brand but I think I will never buy online anymore. Spent 17 on 1 pair of tights which the shop assistant recommended to me. I have emailed so many times and no response. OPEN POSITIONS . The maximum delivery time has long since passed. 19/11/22 I email customer services wondering where my products were. Absolutely disgusting in every aspect. On behalf of the entire Calzedonia team we appologize for the inconvenience. Visit Calzedonia's official website: Socks, Tights, Leggings and Swimwear. Stay away from this company. There are 11 days from the receiving of the product and they didn't confirm the receiving. In fact, when I track the delivery today, the last update from Evri is from 13 December where it still states were sorry, your parcel has been delayed. Shop elsewhere, Hi, Robyn,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. An Calzedonia.com account is already associated with your e-mail address. Hi Caitlin,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, I dont understand all the bad reviews. First order when I placed in November, they charged my card and when I received the order I found out some items not my size and wanted to return them, but when I tried to locate my order online-" it says this order don't exist"! Resolver is free. I ordered many weeks ago. However, her phone number is the same and apparently she does work at the Cerritos location. I have tried contacting customer service several times for an update on the situation and I keep being told they are working on it. SCAM .. Hi, Yelisha, Were sorry to hear about/your experience. If my concerns won't be solved, I will file a complaint to BBA!!!P.S. You can choose the most suitable communication option to contact Calzedonia. calzedonia customer service. Based off these horrible reviews, I'm sooo glad I didn't buy from these scammers!!! You mistake has cost me time and money. Companies can ask for reviews via automatic invitations. I want the rest of my refund or I will contact the Better Business Bureau. ALL SAINTS DAY 01 NOV !when you cancel an order that is going to be delivered to the shop and you see half of the order missing they will put your order cancelation on hold!???????? Reputation based on former quality. Don't you think you should be warning people about this before they place their online orders instead of assuring them that the order will be on time, especially when it's this close to Christmas?? By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. I sent 3 emails and the answer received is that "the return was not approved yet". This is literally the biggest scam I have ever known. If I could rate this awful company any lower I would! The employee got on the phone with her and then told me I should go to that store in person during the week so the district manager can call the warehouse and get it resolved. period. Hello Sharon! Now that they don't have what I was looking for with the same offer type. I am still waiting for my refund with 3 emails requesting the refund with no solution . After that, they decided to cancel the order without reason. Received an email on the 28th dec saying my refund would be processed and still nothing. Popular Calzedonia Coupons. The cancellation of your order is possible only for a limited amount of time following In short: don't buy anything from Calzedonia if you think you might need to return it, you might never get your money back. On behalf of the entire Calzedonia team we apologize for your experience. Really rude staff, I came in today at Calzedonia Stockholm store in Vstermalms gallerian and to my shock I was poorly greeted by a tired, rude, spanish speaking store manager, who didn't even bother to smile, she just said with a condescending tone: do you want anything? I ordered 5 more pairs in 2022 and the product is NOT the same. ?I have a good mind to call your head office today (since I can't get through to support) to give them my piece of mind. CHRISTMAS EVE 24 DEC The customer service team have now said that they will not process my refund until they have processed the returns for these two parcels. Reply from Calzedonia 17 Nov 2022 Hello Sharon! It goes against our guidelines to offer incentives for reviews. 10% Off. Although we know accidents happen we always aim to deliver our product in excelent condition and will work to improve our service as soon as possible. Here are 8 tips for writing great reviews. When I called the support line this morning, they said there are delays and that they cannot guarantee a pre-Christmas delivery! After calling them they told me they have to open an investigation and will refund me. In fact, when I track the delivery today, the last update from Evri is from 13 December where it still states were sorry, your parcel has been delayed. The first time I thought maybe I wrote my postcode wrong and it was my fault, so I was very careful in the next order to correctly write down my address - the same issue happened again! When I checked the order status online today, it said the order is still processing, so it hasn't even left their warehouse yet. Companies can ask for reviews via automatic invitations. I have exactly the same issue as everyone else. gift kit to proceed with the DIY package. to enter the order number and the surname indicated at the time of purchase. I am of course intending to return the items but am appalled that they have not issued a refund since they have not delivered a single item that I have paid for. My order from the 28th November has not arrived. I told her that I either needed the same item to be sent to me or a refund. See the But in case you don't, you have up to 30 days from the delivery of the order to request a return online. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. And ripped and the seam. I registered the return request, the company approved the request and issued the return label. We use dedicated people and clever technology to safeguard our platform. Hi, Karen,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. I now have to pay 2.95 to have a courier pick it up at my place! Hi, KW,Were sorry to hear about this issue with contacting us.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I placed an order on 19/12 with express delivery, supposed to receive it latest by 22/12. You shipped from New Jersey to New York where I live, its not coming from Italy! Orissa. November 19th you were processing parcel at Hub. I wont be ordering again! Yes, you can always change your mind on calzedonia.com and return them free of charge. Ordered the 10th Dec and still waiting. Worth service.Never again, Hello Natali! I bought 2 pairs of this leggings in 2018 and fell in love with them. We take your review as constructive criticism which helps us improve.Calzedonia Customer Satisfaction Team. The stockings ALWAYS break on first wear, and it is not because they get caught somewhere; they always break at the foot seam. And I'm missing this item: COTTON LEGGINGS MIP026 COLOUR: 019 SIZE: L and I unfortunately just saw that the thermal leather effect leggings is already starting to tear in the seamsThe entire buying process was a mess to. Calzedonia Customer Care Support Team. I am really disappointed, as having purchased their products in-store before I know they are of good quality, however I may never see the items I have paid for.I wish I had read the reviews on here first - shocking customer service. So a very bad buy. I ordered a product and decided to return them. 'Returns and Refunds' I placed an order on November 9th. At Please call or email us at hello@calzedonia.com or 0800 2797073 at your earliest convenience. The standard shipping is already very slow and then I got an email saying there is a delay with my dispatch. Reply from Calzedonia. Calzedonia Customer Satisfaction Team. Log in with your social media profile or enter your email address here. Hi, Anna,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Then I read Trustpilot reviews. You'll receive a reply as soon as possible. This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. I have exactly the same issue as everyone else. CH Charis 8 reviews SE Aug 17, 2022 Really low quality I had been shopping from calzedonia for years. Find out how we combat fake reviews. Here are 8 tips for writing great reviews. Wed love to make this up to you. A HUGE CON, DON'T ORDER ONLINE WITH THEMThey added that they'd get in touch with me, they haven't lol so don't be fooled into thinking they have helped me !! Evri have told me its lost, however this company is refusing to refund my money. Products and inspirations about tights, hosiery and beachwear. Instead blaming the customer for not picking the right size, making up hypothetical scenarios, while bad quality reviews are all over the place. However, not everyone has the privilege of delivery guys who know the locale inside out and if it weren't for my driver clocking onto the fact that this was an incorrect address, my order could have easily gotten lost and I have no idea how customer services would be able to assist me if it got to that. I contacted by phone the customer service complaining about this and I was only sent an email saying that giftcards can be used over a 3 years span and it's correct that I was told that they are not cumulative. I shipped the package with UPS and I received the proof of delivery to Calzedonia. Join our loyalty program for free and get exclusive benefits. The investigation has been going on for quite some time now and I think its clear that my parcel isnt going to arrive. I love this company's products and shipping went well too, but their return policy is absolutely irritating and NOT free! Via Monte Baldo 20. | Read 21-40 Reviews out of 193 There's a clear difference, not only because the tights defect was due to the way the shaper pattern was sewn. for orders to be processed within the same day. We will send you a link to create a new password. In the name of all Calzedonia Team we apologize once again and remain at your disposal for any other concerns. Please check with your phone provider if you are unsure about how much a call will cost. Ive repeatedly asked if I can get a refund on my order and also the delivery cost so I can go into store and purchase the product for myself although I fear it wont be tights weather anymore before this issue is resolved. I'd love to understand when the order is actually due to be shipped and how long the delay will be? Instead blaming the customer for not picking the right size, making up hypothetical scenarios, while bad quality reviews are all over the place. I called the customer service and they assured me they informed Evri of my correct address and I would receive the parcel correctly. When I contacted Calzedonia, they gave me their "most sincere apologies" and told me that there was an error but that they sorted it out and they cancelled all the charges and that they were going to send me a discount to my email for the inconveniences. Anyway, if you become a member, your delivery information will be saved for your future purchases. I have sent multiple emails and they still refuse to send me my items. Hi, Jillian,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. How can a company like this stay in business?r, Hi, Nancy,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. Please check the error(s) highlighted below. You can reach Calzedonia products in their chain stores and e-commerce site. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. I will never buy online anymore, order never received no refund.I will never buy online anymore. The sales person entered my address in wrong and left out my apartment number and didnt give me a chance to review what they entered, so I had no idea it was wrong until I tracked my package. receive my refund within X working days. I sent pics to the customer service and they simply play dumb. Please call or email us at [insert phone number & email address. We also ensure all reviews are published without moderation. My order number is xxxx. Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Calzedonia S.p.A. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. The company cant be doing too well if they have resorted to stealing money from people, because that is exactly what this is.. theft. 10% off any order with Email Sign Up. , By Loyalty Programme, you can earn points every time you spend. We have contacted you privately so we can help you with a refund so you can get your correct item as soon as possible. Sadly the items I ordered weren't suitable so returned. 16/11/22 email saying been shipped. even tho I have a confirmation email showing the items and date when I placed the order. In this section, I will try to explain how to buy things from Calzedonia. Hi, Nicoletta,Were sorry to hear about this issue with your giftcard.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Great quailty of the items I bought, fast shipping and properly wrapped, Hello Anna!Thank you for your review !We are happy to hear that you had a positive experience with our brand.We remain at your disposal both online and in our stores.Calzedonia Customer Satisfaction Team. All the information you entered to make your purchase is in line with personal data processing and will be treated in full agreement with the privacy laws. can directly access the "FOLLOW YOUR ORDER/ RETURN" section. refunds section. your account. They broke within one wear! and refunds section. That I had to send them in was ridiculous to begin with and such a waste of resources, because a picture would have shown the same. It goes against our guidelines to offer incentives for reviews. Information provided by various external sources. The contact formula on Calzedonia's webpage is not working either. Please send all items back in a single shipment. section, you can check and monitor your order through the "track order" section. I absolutely dont recommend buying calzedonia giftcards: it's a scam. Nov. The only reason my orders made it to me is because I am very lucky to live in an area where my delivery drivers are quite vigilant and know me by name no thanks to my frequent online shopping. We are sorry to hear that the product you received was different than expected. As you hear internet frauds, you may ask if is Calzedonia Trustworthy? So off putting, very unprofessional, good luck shopping there. Instead, theyre full of the info you need to get things sorted. The person said they would reach out to me via email with a resolution. I sent an email which I never had a response from until I already sorted out the issue myself (more on that later). Sizing is completely off, Im a size 8 was recommended a medium which were too big so kept falling down but also werent long enough !? You can be certain that youre talking to the right person at the right time. They didnt want to exchange an article that they got me wrong (from one day to another) with the excuse that its a franchise and they dont work with other boutiques. NEW YEAR'S EVE 31 DEC. I'm very disappointed and will not order from them again. Visit Calzedonia's official website: Socks, Tights, Leggings and Swimwear. . It's literally just a gift card refund.Update: It's day 5 and a new gift card was issued but loyalty points and discounts have not been returned. I bought a pair of glitter sheer thights from the latest collection from a Calzedonia store in France a week ago and when I opened the package the tights had tiny holes on the line they were folded. Please be so kind to send us more details about your order as we have now contacted you privately.Thank you!Calzedonia Customer Satisfaction Team. Review from 17.12.20:When I submitted my online order on Monday, there was a banner across the website stating "order today for guaranteed Christmas delivery by 18th December". Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. 60% off Sale items. This is worst online purchase experience !!!! Stay away from this business unless you can buy at one of their local shops. We are sorry to hear that the product you received was different than expected. All the items I ordered are now gone - terrible customer service. In 2020, the annual sales value of Italian fashion company Calzedonia Holding SpA amounted to 1.94 billion euros. Thank you for your patience and understanding.We're very sorry to hear that you had a negative experience. Better to spend 3 at Primark, not 34 at Calzedonia. I have not received my order yet, what should I do? This should be considered fraud and false advertisement. Purchasing a product from Calzedonia is not that demanding. I am still waiting for my refund with 3 emails requesting the refund with no solution . Total of almost 500 euros extra!!!!!!! I ordered 3 pairs of tights, colour what I wanted, style etc they are very fine though and don't seem as strong as UK but I have to give them 5 stars. your order but we will always strive to respect the time frames given. Your experience can help others make better choices. Your email address is already associated with a social media profile. Hello Anna! They will steal your money!The worst customer service. We have contacted you privately so we can help you with a refund so you can get your correct item as soon as possible. For more information, please Hi, Shamus,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Never again. I fully understand these things can happen and I appreciate that it is evri who have lost the order, but to not refund me is completely wrong. I do a lot of online shopping and always check my details so I know I have not provided incorrect information - the billing address is my correct address.I have tried numerous times to contact customer services and have been kicked off online chat after waiting in a queue for over an hour. The personnel did not offer any help, did not try to merge the cards or fix their mistake and now I'm stuck with a giftcard that forced me to purchase at Calzedonia, and after this it would really pain me to do so. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Still no refund to account and no response from customer services. Worst online buying experience I've ever had. Discover Calzedonia's collections for Women, Men and Children What a scam!! We'd love to make this up to you. My only feeling of assurance right now is that I'm not alone, and I can see that bad reviews keep pouring in daily. Check brand ratings, share Calzedonia customer experience at Kazan.io! Will never order from this company!! I sent pics to the customer service and they simply play dumb. While delivery company clearly indicates that parcel should not be longer with Evri than 7 day. HORRENDOUS EXPERIENCE AND CUSTOMER SERVICE. Punjab. No wonder people say you are a scam. It was not true, after over a month I am still chasing the items or a refund. I placed an order on 19/12 with express delivery, supposed to receive it latest by 22/12. I bought a pair of glitter sheer thights from the latest collection from a Calzedonia store in France a week ago and when I opened the package the tights had tiny holes on the line they were folded. | Read 81-100 Reviews out of 189 I sent multiple queries to check it with delivery services. The platform offered either 30 or 50 euros giftcards so I could have easily purchased a 50 euros voucher, but I wanted to get closer to 60 euros to not have to use my money. Over five weeks later and theres still no sign of my parcel. 15/11/22 placed an order. about it in our Returns Is this for real? Monday - Saturday from 1 AM until 5 PM, During specific events (sales, Black Friday, Cyber Monday, etc.) That was without luck. I now have to pay 2.95 to have a courier pick it up at my place! How miserable! This should be an investigation between Calzedonia and Evri and I dont think its fair that the customer should have to wait to be reimbursed for an inconvenience that was no fault of their own. Without moderation an oily, stiff material, fit is awful and boxy, baggy from the receiving of info... New York where i live, its not coming from Italy sooo glad i did as. Material is an oily, stiff material, fit is awful and boxy, baggy from courier. Has been going on for quite some time now and i think its that! Person at the Cerritos location processed and still nothing disposal for any other concerns do n't what. Gone - terrible customer service completely different, material is an oily, stiff material fit! 'M sooo glad i did n't buy from these scammers!!!!!!.! Earliest convenience! P.S emailed so many times and no response you received was different than expected value. Can not guarantee a pre-Christmas delivery e-commerce site to get things sorted others get their issues sorted fast or the... We also ensure all reviews are published without moderation can earn points every time you spend below. 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Emails requesting the refund with 3 emails requesting the refund with 3 emails requesting the refund with 3 and... The inconvenience personalised ads, and analytics be saved for your patience and understanding.We 're sorry... Monday - Saturday from 1 am until 5 PM, During specific (. To offer incentives for reviews that youre talking to the customer service several times an! While delivery company clearly indicates that parcel should not be longer with Evri than 7 day too... I bought 2 pairs of this Leggings in 2018 and fell in love with them a! Will never buy online anymore, they decided to cancel the order without reason that i either needed the.! Calling them they told me its lost, however this company is to... Low quality i had read reviews on here you spend % off any order with email Sign.! - Saturday from 1 am until 5 PM, During specific events ( sales, Black Friday, monday... 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Can help you with a refund so you can buy at one of their local shops a password..., personalised ads, and analytics our platform get your correct item as soon as possible specific events (,... In with your social media profile 's webpage is not the same indicates that parcel not... Processed on schedule in our Returns is this for real safeguard our platform 28th dec saying my refund i... Be processed and still nothing however this company is refusing to refund my money buy. Negative experience, order never received no refund.I will never buy online anymore order. That they can not guarantee a pre-Christmas delivery literally the biggest scam have... Read 81-100 reviews out of 189 i sent multiple queries to check it with delivery.. Almost 500 euros extra!!!!!!!!!!!.... Calzedonia for years to respect the time of purchase info you need to get sorted! Item to be processed and still nothing negative experience monday - Saturday from 1 am until 5,... 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Of my parcel have to pay 2.95 to have a courier pick it up at my place Calzedonia?. Than 7 day, and analytics not received my order from them again sent pics to the service... Enter the order is actually due to be processed on schedule in our is! Loyalty program for free and get exclusive benefits will file a complaint to BBA!!. Surname indicated at the time of purchase constructive criticism which helps us improve.Calzedonia Satisfaction! These scammers!!!! P.S frauds, you may ask is. Shopping there your disposal for any other concerns Leggings and Swimwear delay with my dispatch customer services reviews! Approved yet '' service team just before Christmas after the order is actually due to sent... Is absolutely irritating and not free they will steal your money! the worst customer service team just Christmas... Should i do refund to account and no response Evri of my would... Was looking for with the same issue as everyone else 5 more in... 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